Emergency Contacts

Should any emergency repairs arise after hours the following companies can be contacted in the case of an emergency at the property:

Electrician:  Paul Craddock, Noosa’s Current Champion – 0427 588 779

Plumber:  Les Crummer, Another Plumber – 0429 192 111

Glass:  Tewantin Glass – 07 5449 0888

Locksmith:  Chris Vale, All Keyed Up – 0417 344 417

Hot Water Service:  Les Crummer, Another Plumber – 0429 192 111

Smoke Alarms:  Sunstate Property Compliance – 1300 722 552

Other Emergencies:  SES (State Emergency Service) – 13 25 00

 

If your leased property is a Strata/Company Title unit and…

  • You require a glazier, the external glass is defined as common property and repairs are to be undertaken by the Strata Managing agent’s contractors.

Please check the notice board in your building, (usually located in the foyer), and there should be a list of emergency contacts as well as the name of the Strata Manager.

If the hot water is communal

  • The strata or Building Manager should be contacted NOT the tradespeople listed above

 

Emergency Repairs

Please note that an “Emergency Repair” is defined under your Tenancy Agreement as:

A burst water service; a blocked or broken lavatory system; serious roof leak; gas leak; a dangerous electrical fault; flooding or serious flood damage, serious storm, fire or impact damage; a failure or breakdown of the gas; electricity or water supply to the premises; a failure or breakdown of any essential service or appliance on the premises for hot water, cooking, heating or laundering, a fault or damage that makes the premises unsafe or insecure, a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises, a serious fault in a stair case, lift or other common area of the premises that unduly inconveniences a resident in gaining access to or using the premises.

When you are responsible for payment of repairs

The tenant agrees that when a tradesperson is requested by the tenant to attend a repair of an appliance, fixture or fitting, the tenant shall be responsible for the payment of the costs incurred within 14 days in the following circumstances;

  • When the tradesperson finds no fault in the appliance, fixture or fitting.
  • When the tenant has not operated the appliance, fitting or fixture in the correct manner.
  • When the tradesperson has not been able to gain access to the premises after the tenant has agreed to an appointment time.
  • When the tenant arranges a repair that is not classified in Subdivision 4, Section 30 of the Residential Tenancy Agreement as an Emergency Repair.